Returns and refunds

Coffee is not a normal returnable product: once a bag is open, we cannot resell it. So there are two rules rather than one.

Unopened, within 30 days

Send it back and the full price is refunded to the original payment method within 3-5 business days of it arriving with us.

Opened, within 14 days of delivery

Tell us within 14 days of delivery and we will replace it with something that suits you better, or refund it. Keep the coffee — we do not want an opened bag back, and shipping it would cost more than the bag.

Damaged or wrong

A split bag, a leaking valve or the wrong beans is our mistake. We send the right thing immediately and you do not need to return anything.

Starting one

Ask the assistant to start a return for an order and it will confirm the item and the amount with you first, then open it. You can also reply to the order confirmation email.

What is not covered

Coffee bought more than 30 days ago, and subscription shipments that were already delivered before a pause took effect — pause before the next roast date and that one never ships.