Northwind Coffee Co.
Delivery
We roast to order, so a bag leaves the roastery within one business day of the order — never off a shelf.
What it costs
| Service | Time | Price |
|---|---|---|
| Standard | 2-4 business days | $5, free over $40 |
| Express | Next business day | $12, ordered before 11:00 |
Subscriptions always ship free, whatever the order is worth.
Where we ship
The United States and Canada. Canadian orders clear customs as roasted coffee with no duty under CUSMA; allow one extra day at the border during December.
Tracking
Every order gets a tracking number by email the moment it is handed to the carrier. Signed-in customers can also just ask the assistant "where is my order" and it will read the current status, the carrier and the expected date straight from the order book.
If it goes missing
If tracking has not moved for three business days, tell us and we re-roast and re-send the order the same day — there is nothing to prove and nothing to fill in.